Last updated: 28 November 2025
The following Terms & Conditions describe the rules for using the flightdelay.com website. They represent the terms under which the Company provides information, software and services through its website. These services are available only if you have accepted these terms and conditions.
By accessing and using this website, you accept these Terms. Do not continue to use this website if you do not agree to all the terms and conditions stated on this page.
Do not enter into any commitment with our company for any of our services before reading and understanding these Terms and the assignment agreement found at the last step of completing the form on our website.
1.1. “Agreement”: The assignment agreement concluded between the Client and the Company, formed after the Client has read and accepted these Terms & Conditions, whereby the Client assigns and transfers to the Company the claim and any related rights against the airline arising from the delay/cancellation/overbooking/disruption of the flight, in exchange for a price.
1.2. “Client/Passenger”: A natural person who has accepted these Terms & Conditions.
1.3. “Compensation”: The total amount of money owed by the airline under Regulation 261/2004. The Compensation does not include payments or reimbursements of court costs borne by Us, collection costs, interest or similar amounts resulting from the Company's intervention or obtained by it in court, which shall belong entirely to the Company.
1.4. “Company/We”: Claim Experts Online EOOD, registered in Bulgaria, fiscal identification code no. 206906869, with registered office at 1 Bogdan Voyvoda Street, Ruse, Bulgaria; operating this website under the trade name “FlightDelay”.
1.5. “Regulation 261/2004”: European Regulation 261/2004 of 11 February 2004 establishing passenger rights in the event of denied boarding, cancellation or long delays of flights.
1.6. “Fee”: A fee of 35%, VAT included, of the total amount of the Compensation, charged by Us upon obtaining the Compensation amicably. Where the litigation stage is pursued, an additional fee of 15%, VAT included, of the total amount of the Compensation is added upon obtaining the Compensation through legal proceedings.
2.1. By completing the form and, respectively, by signing the Agreement, the Client is bound by the contractual provisions found in the Agreement and by these terms and conditions.
2.2. By completing the form and, respectively, by signing the Agreement, the Client understands that they assign their claim against the airline for the disrupted flight — namely the Compensation owed under Regulation 261/2004 — in exchange for a price. The price of the assignment is the Compensation obtained minus the Company's Fee, which differs depending on the stage at which the Compensation is obtained (35% amicably, or 50% in court).
2.3. Upon signing the Agreement, the Company may commence any extrajudicial or judicial actions in order to obtain the Compensation.
2.4. The Client warrants that their claim has not been and will not be assigned to another party and that they have not initiated and will not initiate proceedings/litigation, and have not concluded and will not conclude any settlement with the airline or a third party regarding the claim. By completing the steps of the form and signing the Agreement, the Client agrees not to engage other parties to obtain the Compensation for their flight or to assign it to anyone else. Any existing engagement concerning the claim must be terminated before signing the Agreement.
3.1. The Company carries out extrajudicial or judicial steps to obtain compensation for air passengers under Regulation 261/2004 and the Montreal Convention, charging a fee of 35% (VAT included) of the total value of the Compensation if it is successfully obtained without legal action in court, or 50% (VAT included) if it is obtained through legal proceedings in court.
3.2. The Company does not guarantee the success of the compensation claim and is not responsible for the airline's refusal to pay the compensation, for delays in the proceedings, or for any direct or indirect damage or loss suffered by the Client as a result of the duration of the process or the failure to obtain the Compensation.
3.3. In certain cases, when paying the Compensation, the airline withholds certain fees and/or taxes, in which case any such amounts will be deducted from the amount received by the passenger as compensation.
4.1. Compensation provided under Regulation 261/2004
Passengers are entitled to fixed compensation from the airline in the event of a significant delay (≥ 3 hours), cancellation or denied boarding, under Regulation 261/2004, and the amount of compensation is calculated based on the flight distance.
| Flight distance | Standard situation | Compensation due |
| up to 1,500 km | delay ≥ 3 hours or cancellation | €250 / passenger |
| intra-Community flights over 1,500 km | delay ≥ 3 hours or cancellation | €400 / passenger |
| all flights between 1,500 – 3,500 km | delay ≥ 3 hours or cancellation | €400 / passenger |
| over 3,500 km (non intra-Community) | delay ≥ 3 hours or cancellation | €600 / passenger |
4.2. 50% reduction situations (art. 7 para. 2 of Regulation 261/2004)
The airline may pay only half of the compensation in the event of flight cancellation or denied boarding if it offers an alternative flight arriving at the destination with a reduced delay:
| Flight distance | Condition for 50% reduction | Reduced compensation |
| up to 1,500 km | arrival delayed < 2 hours | €125 / passenger |
| intra-Community flights over 1,500 km | arrival delayed < 3 hours | €200 / passenger |
| all flights between 1,500 – 3,500 km | arrival delayed < 3 hours | €200 / passenger |
| over 3,500 km (non intra-Community) | arrival delayed < 4 hours | €300 / passenger |
Example: if a 2,450 km flight was cancelled but the airline offered rerouting and the passenger arrived with a delay of 2 hours 45 minutes, the legal compensation is €200 (not €400).
4.3. The Company's fee
| Type of procedure | Description | Fee (VAT included) |
| Amicable procedure | Full handling of the claim with the airline, obtaining the compensation without court action. | 35% of the compensation |
| Judicial procedure | Legal representation before the competent courts until the compensation is actually obtained. | 50% of the compensation |
| Preliminary analysis | Verifying the eligibility of the flight and the right to compensation. | Free of charge |
The no-win-no-fee principle
— No fee or charge is levied when submitting the claim;
— The Fee is withheld only from the Compensation actually collected;
— If no compensation is obtained, the Passenger pays nothing.
4.4. Other important notes
4.5. The Company charges a fee only if it actually obtains the Compensation. Clients owe nothing if no Compensation is obtained.
4.6. Clients must provide their banking details to the Company for the purposes of the transactions concerning the Compensation.
4.7. If the Client receives Compensation directly, they are obliged to promptly remit the applicable Fees to the Company.
5.1. The Company provides Passengers with a referral programme through which they may recommend the platform's services to other persons (friends, family members, etc.).
After completing the claim form and signing the assignment Agreement, the Passenger may receive a personalised referral link, which they may distribute freely. For each new passenger who completes the compensation claim through this link, the referring Passenger may receive a reward of 100 RON per referred passenger.
The reward will be granted only under the following cumulative conditions:
The reward is paid only after the Compensation has been fully collected by the Company and is not guaranteed if these conditions are not met. The Company reserves the right to verify the authenticity of referrals and to refuse payment of the reward in the event of fraud or abuse.
6.1. When a Client chooses to initiate a claim through this platform, for the purpose of assigning their rights to obtain the Compensation from the airline, they will need to provide certain personal data and related documents and consent thereto. The requested information includes, without limitation: first and last name, full home address, contact number, e-mail address, as well as details of the affected flight or documents related to the flight. The documents include, without limitation: a copy of the identity card, flight details, boarding pass, plane ticket, booking confirmation, correspondence with airlines, photographs, etc. This data is collected and used exclusively for the purpose of carrying out the compensation procedure — either amicably or through court action — and may be communicated to lawyers or consultants engaged by the Company to the extent necessary to defend the Client's interests. The Company has the right to refuse to continue the steps to obtain the Compensation if it finds that the information provided by the Passenger is false, incomplete or inaccurate, or if there are indications of fraud or manipulation of the claim.
6.2. The Passenger declares that the personal data and flight data, as entered in the claim form completed on this website, are correct, complete and not intended to mislead.
6.3. The Passenger declares that they have not assigned their claim to any other person prior to concluding the Agreement, that they will not assign their claim to any other person after concluding the Agreement, and that they will not initiate extrajudicial or judicial proceedings on their own against the airline to obtain the Compensation, under penalty of damages equivalent to the value of the Fee due to the Company (depending on the extrajudicial or judicial stage) and, where applicable, court costs.
6.4. The Passenger declares that their claim against the airline is not extinguished at the date of concluding the Agreement (e.g. through payment by the airline).
6.5. The Passenger declares that, as of the conclusion of the Agreement, they will not accept contact or payment from the airline. If contacted by the airline, they undertake to inform the Company within no more than 10 days. If they receive payment from the airline, they undertake to inform the Company within no more than 10 days, whereupon the Company will send them the bank details for the payment by the Passenger of the Fee due (depending on the extrajudicial or judicial stage). The Passenger undertakes to pay the Fee within no more than 30 days from receiving the bank details from the Company.
6.6. The Company may begin extrajudicial or judicial steps immediately after the signing of the Agreement, which may affect the Client's option to withdraw from the Agreement, in accordance with art. 7.
6.7. The Passenger declares that, where several passengers are added on the same form and they are the contact person indicated in the form, they have received a mandate from the other passengers and act as their representative in the relationship with the Company for the purpose of communicating data/documents concerning them. The Client is solely responsible for disclosing to the Company the personal data of other persons mentioned in the compensation claim, declaring at the same time that they have their consent for the transmission of the data and documents concerning them.
6.8. The Passenger declares that they have the legal capacity required to conclude the Agreement and complete the form found on this website, in their own name and, where applicable, on behalf of the minors/persons without legal capacity with whom they travelled and for whom they apply when completing the form.
6.9. The Agreement is signed through the integrated application which ensures the identification and certification of the applied signature. By signing in this manner, the Client confirms that the signature was executed personally and that they intend to give it all the legal effects deriving from consent expressed by signing a legal act; the mere proof of signing in the integrated application, together with the Client's personal data and (where provided) the copy of their identity document, being sufficient proof that the Agreement was concluded. Once the Client has signed the Agreement, they automatically agree to these Terms, of which they were informed in advance or which they have read on the dedicated page found on this website. The Agreement may be signed by the Passenger personally (where the passenger is a minor or lacks legal capacity, the Agreement is signed by their parent/legal representative on their behalf), in accordance with the applicable legal provisions.
6.10. The Client undertakes to provide any additional documents/information requested by the Company, by the court or by the airline. Otherwise, the claim may be blocked and the right to Compensation may be lost.
6.11. The Client understands and accepts that the Company has the right to unilaterally determine its strategy for obtaining the Compensation.
Before initiating any steps to obtain the Compensation, the Company performs certain preliminary checks regarding the eligibility of the claim. This verification is performed after the signing of the Agreement.
If, following this analysis, the Company considers that the claim does not meet the conditions provided by the applicable legislation or that the chances of success are low, it may decide not to initiate the actions or, as the case may be, not to continue them. In such a situation, the Client acknowledges that they will not be able to raise claims against Us and that the Company has no obligation to initiate/continue the proceedings.
The decision on the eligibility of the claim, both in the amicable phase and in the case of court actions, belongs exclusively to the Company. Mere acceptance of the Agreement does not entail an obligation to initiate/continue the proceedings or a guarantee of obtaining the Compensation.
6.12. The Client consents to being contacted by phone (including via WhatsApp) or e-mail by the Company, as such details were communicated by the Client, for the purpose of obtaining additional information/documents or informing them about the status of their claim, or similar purposes.
7.1. This contract may be terminated by the Passenger; withdrawal from this contract may be made within 14 days from the date of conclusion of the Agreement, without justifying the withdrawal decision in any way, by sending a withdrawal notice exclusively (and not through other communication channels) to the e-mail address retragere@claimexperts.com.
7.2. Any subsequent termination/withdrawal by the Passenger entails payment of half of the amount that would have been owed by the Passenger as the Fee, as well as the legal costs advanced by the Company (if the judicial stage was reached). However, if, at the date the Company receives the withdrawal notice, it had already commenced extrajudicial or judicial actions against the airline which have led or will lead to obtaining the Compensation, the Passenger owes the Company the full Fee (depending on the stage at the time of receiving the withdrawal notice).
8.1. Romanian legislation and Regulation EC 261/2004 apply.
8.2. If any provision of these Terms & Conditions is or becomes void, illegal or unenforceable, this shall in no way affect the validity of the remaining provisions.
8.3. The entire legal relationship between the Client and the Company is governed by the Agreement and these Terms & Conditions.